https://dmitriknapp.com/writing/ A working record of design and product work as AI changes it. Partial thoughts, things that broke, and what I would do differently. Written mostly so I stop relearning the same lessons. en-us https://dmitriknapp.com/writing/github-outage-snow-day.html https://dmitriknapp.com/writing/github-outage-snow-day.html Wed, 19 Aug 2026 12:00:00 GMT When GitHub went down for 7.5 hours, a product design team didn't have a runbook. They had a snow day. https://dmitriknapp.com/writing/personas-resolution-not-scale.html https://dmitriknapp.com/writing/personas-resolution-not-scale.html Tue, 18 Aug 2026 12:00:00 GMT A reaction to Harvard/MIT's 8.3B-persona simulation, reframed as the actual failure mode of UX personas: not sample size, compression. https://dmitriknapp.com/writing/asking-for-more-tokens.html https://dmitriknapp.com/writing/asking-for-more-tokens.html Wed, 29 Jul 2026 12:00:00 GMT The expensive part of metered AI isn't the bill. It's what people quietly stop trying.